Online 1:1

Cancellation Policy

When a client schedules a session with me, a block of time is reserved specifically for that client. Time is valuable for both me and my clients. Therefore, 24 hour notice is required to cancel or reschedule a session. Should a 24 hour cancellation or rescheduling notice not be given, that session will be deducted from the client’s package of purchased sessions. As a courtesy to my clients and because I realise emergencies do occur, clients may cancel or reschedule a session up to 4 times per year outside the 24 hour cancellation and rescheduling policy by giving me a minimum 3 hour notice. If a client chooses to use this option and gives at least a 3 hour notice, that session will not be deducted from the client’s package of purchased sessions. However, a cancelled or rescheduled session will still be deducted from the client’s package of purchased sessions if less than a 3 hour notice is given in any case. Similarly, this policy apples to myself. Should a situation arise when I have to cancel or reschedule a session with a client, I will do my best to provide the client with 24 hour notice. If I cannot provide 24 hour notice, I will not deduct that session from the client’s package of purchased sessions and I will award my client an additional free session. No show policy Should a client fail to show up for a scheduled session without either cancelling or rescheduling, that session will be deducted from the client’s package of purchased sessions. Refunds If you are unable to continue your personal training sessions due to medical reasons, a refund may be available for the remaining sessions. You will provide me with evidence (i.e a letter from your doctor) explaining that you are unable to continue for medical reasons including a time frame of this restriction prior to a refund being given. Refunds cannot be provided under any other circumstances.

Contact Details